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Hewlet Packard Complaint - HP Pavillion G7 computer has buzzing noise and weak wifi connection - HP pavillion G7-2257NN
Hewlet Packard Complaint

Hewlet Packard Complaint

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HP Pavillion G7 computer has buzzing noise and weak wifi connection - HP pavillion G7-2257NN


I purchased a Pavillion G7 laptop less than a year ago. In that time there has been a buzzing noise that was not resolved after 1 1/2 hours on the phone with their tech support. They closed the complaint ticket less than 6 hours after they tried their remote fix even though it was still having problems. The wifi connection has been getting slower with each passing month and our internet provider has been out and replaced our modem, we purchased a new router and all of the connections have been checked. The speed is less than half of what our 6 year old laptop is connecting out. When it is hooked directly to the modem it runs perfectly. After spending almost 2 hours on the phone and the tech lying about the fixes he attempted, the only solution that was offered was to do a factory reset on it. The tech said he remotely tried to reinstall the wifi drives while he was remotely connected to the computer. The only option we have left is to mail them the computer for them to look at which will take 2 weeks. It is ridiculous that the warranty is completely useless because their people are not able to resolve either of the issues and feel like weeks without a computer is an acceptable situation. I will never again buy anything made by HP as they produce inferior products that they fail to stand behind when they fail to perform. Our local computer repair shop told us that they were some of the worst on the market and they rarely fix anything that they warranty should cover.


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